Menu

Delivery Policy

For all new UK and EU orders deliveries will commence at the start of September*

For all new US orders deliveries will commence mid November*

*Please note, whilst stock is in production, this estimate could be subject to minimal delays.

Delivery charges are as follows:

UK Europe  USA
£19  £22  £40*

 

You will normally receive two emails from us in the form of a confirmation of receipt of order and payment followed by notification of dispatch of goods. Once an order and payment has been processed, goods will be shipped by our nominated Courier within 48 hours. Please note that our offices operate on UK time and are closed on Saturdays, Sundays & Bank Holidays, therefore orders placed during this time may take up to 72 hours to be dispatched, this includes orders after 14:00 on Fridays.

The estimated delivery period is as follows:

UK: 12 to 48 hours

Europe: 2 to 7 days

United States of America: 2 to 7 days (if applicable)

For all new UK and EU orders deliveries will commence at the start of September*

For all new US orders deliveries will commence mid November*

*Please note, whilst stock is in production, this estimate could be subject to minimal delays.

We will make every effort to deliver your order within the above time-scales. However, this is a guideline and delivery cannot be guaranteed. We will not accept responsibility for delays caused by our Couriers or any National postal service. If the goods are not delivered within the time we have estimated, please feel free to contact us by telephone +44 (0) 1425 204999 or email [email protected] and we will do everything possible to resolve the issue promptly. We will not be liable for any loss caused to you by late delivery. It is the responsibility of the purchaser to pay all subsequent import tax and duty on goods shipped to their respective Country (When applicable). In the instance that items are returned to Roccbox Limited and its Licensee(s) as a result of a rejected payment, subsequent charges incurred such as Import Duty and processing costs will be deducted from any refund issued. For further information on this please contact [email protected]

We do not accept any liability for goods that have been lost after delivery to a PO Box. We reserve the right to cancel orders where the delivery address is a PO Box. We also do not accept any liability for goods that have been lost after delivery to the British Forces Post Office. This includes the BFPO main sorting offices at RAF Northolt, North West London and defence mail centres at Andover, Aldershot, Catterick, Colchester, Donnington, Glasgow, Central London, Northolt, Portsmouth, Plymouth and Wyton. It is the Customers responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice. If no notification is made within this time period the buyer shall be deemed to have received the goods.

*  Deliveries to certain US territories may incur an additional delivery charge, including, Alaska, Hawaii & other US Minor Outlying Islands.

**Orders shipped outside of the UK may be subject to import taxes, customs, duties etc. Please check you countries import fee’s prior to checking out. Duties and taxes and non-refundable.

Join over 25,000 foodies and sign up for Joe's inspiring recipes and special offers
Singapore
Thank you for subscribing
You won't want to, but you can unsubscribe anytime.